For regular priced items, you are welcome to return any clothing ordered within 14 days of delivery for full refund as long as the item is unworn, unwashed and in new condition, with all tags and/or packaging attached. Please note original shipping fees are non-refundable. Items purchased at a discounted price (40% or more) are Final Sale and may not be returned or exchanged. Please note original shipping fees are non-refundable.
RETURNS
Once your return is created, you will be sent a prepaid return label. To start your return:
Click the button to go to the Returns Portal
Use your Order # and email address to look up your order.
Select the items you are wishing to return or exchange, as well as the reason for the return.
A pre-paid return label will be generated for you along with return instructions.
Reach out to our Customer Care team if you need any help finding your order, or creating a return.
EXCHANGES
If your order does not fit or you would like to exchange for a different style, you can create an exchange through our Self Service Return Portal.
Your exchange order will be created once your original order has been received at our warehouse and has gone through our return processing. This means that creating an exchange in the portal will not hold inventory for you – please send your return back as soon as possible to avoid your exchange order being out of stock.
If your exchange is out of stock by the time your return is processed, you will be refunded in full for the item. You will receive an out of stock notification and an automated email letting you know you have been refunded.
At this time we are not abble to offer exchanges on international orders
REFUNDS
Once our warehouse receives your return, it will be processed and inspected by our warehouse team to ensure the item was returned in original condition. This can take up to 10 business days. Once processed, you will be refunded to your original method of payment. You cannot be refunded to a different form of payment.
When your return is processed, you will receive an automated email letting you know that your order has been refunded. Your refund will show back into your account in 3-5 days from when it is processed (depending on your financial institution). When you submit a return, you will be refunded back to your original method of payment used on the order. We do not have the option to refund you to a different method of payment.
If you send a return that does not meet our return policy (damaged, worn, missing tags, etc.) then your return will not be accepted and we will send it back to you
JEANZTM
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