Find answers to your sale questions here.if you need more help, please reach out to our team
Customer Care Hours: Monday to Friday 9am to 5pm GMT+2
Email: Jeanztm0@gmail.com
Please allow 1-2 business days for a response from our team during sale periods, we will get back to you as soon as possible.
WHEN WILL MY ORDER SHIP
Due to the high volume of orders being placed during the sales period, order processing may take longer than typical. Please allow 2-3 business days for the warehouse to fulfill your order and send your tracking information.
Our warehouse only ships on business days- these means no orders will be shipped on weekends or holidays.
You will receive an automated email with tracking information once your order is shipped and on its way to you.
CAN I CANCEL MY ORDER?
We are not able to cancel or change orders placed during the sale period due to the high volume of orders being processed by the warehouse. This means we are not able to make any changes to your order details once your order has been submitted. You can reach out to Jeanztm0@gmail.com and we will do our best to help find a solution for you.
I ORDERED USING THE WRONG ADRESS WHAT CAN I DO
We are not able to change orders placed during the sale period due to the high volume of orders being processed by the warehouse. This includes any address information. Please be sure to double check any address information you are entering at checkout.
We recommend you reach out to Jeanztm0@gmail.comand we will do our best to help find a solution for you.
CAN I RETURN ITEMS BOUGHT DURING THE SALE?
Items purchased at a discounted price during our sales period are Final Sale and may not be returned or exchanged.
CUSTOMER CARE
You can reach our online support team Monday to Friday 9am to 5pm GMT+2
